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The Importance Of Telemarketing For Small Business

By Mattie Knight


In modern corporate affairs, marketing and sales take up the largest portion of business operations. Consequently, due to the rise in technological innovations that have been integrated with business activities, marketing activities have diversified. It has been difficult for small entities to find a niche for themselves in the market due to massive competition and hindrance from large companies. Therefore, that barrier has triggered the growth of telemarketing for small business operations.

Unlike relatively smaller firms, the large corporate companies have massive resources to boost their sales. They are capable of carrying out mass campaigns nationally and internationally such as well-crafted billboards, expensive television commercials and even some engage in online promotion activities. Consequently, it has been a daunting task for the small businesses to penetrate the market in an effort to reach the customers. This has warranted the need for telemarketing, which offers the following benefits.

The use of a telephone facilitates reaching the potential clients in faraway places with minimum effort. It is normal to have areas that could prove difficult to access. In order to access such areas a company requires the use of efficient means of transport and utilization of its resources to effect coverage. Small businesses derive this benefit from using this form of marketing.

In business, time is highly equated to money. Conventional methods of selling consider targeted marketing areas only unlike telemarketing whereby it may be on a random basis. Telemarketing allows faster and more coverage of clients. Field marketing consumes time in travelling to targeted areas consequently limiting the number of customers a sales representative can reach.

For a company to succeed, its engagement with the clients is very vital. This has led to all major businesses creating a customer care department. This department is charged with the responsibility of dealing with customer responses, complaints, and suggestions. Therefore, small companies that engage in telemarketing have this advantage at their grip. Consequently, they are able to boost their operations.

This form of marketing is among the most flexible forms of direct personal marketing. It is effective in getting information about the needs and demands of clients. In addition, this method can allow adequate survey to find out what customers look for in the market consequently, making effective adjustments to meet their needs.

The high cost of operation in a company can lead to low profit margins. Expenditures from marketing operations are usually high especially for conventional methods such as commercial adverts. Since small entities have inadequate resources to engage into such strategies. Telemarketing offers a cheap, efficient and effective alternative of marketing.

This form of marketing facilitates the measuring of marketing and sales results. Consequently, firms are in a position to analyze and make recommendations of future engagements. In addition, small entities have the advantage of being in close contact with their clients. Customers are in a position to channel their ideas, views and ask questions about the various commodities.




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